Sent via Royal Mail. You will receive your order within 2-3 working days. Orders placed Monday to Friday before 12:00 pm will be processed on the same working day.
Please note:
Applies to UK mainland only including Northern Ireland.
Royal Mail do not deliver on Bank Holidays.
Any orders placed after 2:00 pm or over the weekend will be processed on the next working day.
Sent VIA UPS, Royal Mail or DHL you will receive your order the next day before 5:30 pm. Orders placed Monday to Friday before 12:00 pm will be processed on the same working day.
You can choose this service for additional £4.99.
Please note:
Applies to UK mainland only including Northern Ireland.
We do not does not deliver on Bank Holidays or Saturdays
Any orders placed after 2:00 pm or over the weekend will be processed on the next working day.
This will enable you to receive your order on Saturday. All orders are processed before 2:00 pm and order placed after 2:00pm will only be sent out on the next working day.
You can choose this service for additional £9.99.
Please note:
Applies to UK mainland only including Northern Ireland.
We do not deliver on Bank Holidays.
Orders placed after 2:00 pm will be processed on the next working day.
We can deliver your order to almost any place in the world. Your shipping charge and estimated delivery time will be calculated during the checkout. International shipping cost may vary depending on the location – from £5 to £30.
Please note:
Any orders placed after 2:00 pm will be processed on the next working day.
Our Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jeweliana.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jeweliana.com and send your item to Jeweliana 36-38 Waterloo Road, London, NW27UH, United Kingdom.
To return your product, you should send your product to: Jeweliana 36-38 Waterloo Road, London, NW27UH, United Kingdom. Please email us before sending any items back as we need to issue a return authorization number.
You will be responsible for paying for your own shipping costs for returning your item unless the item was faulty when delivered. We do not issue return labels, you will need to post on a tracked service and keep proof of postage so we can refund you for it (only if item was faulty) Shipping costs are non-refundable unless your item arrived faulty . If you receive a refund, the cost of return shipping will be deducted from your refund which will be approx £3.50
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a tracked service shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
