Frequently Asked Questions

Please read our FAQ before sending us a message.

Jeweliana delivers thousands of watches to customers every day in an absolutely efficient manner, enabling us under certain circumstances to offer special offers and exclusives. However, just because we sell watches in great quantities, that doesn't mean you won't receive the same after care that you would benefit from if purchased at a high street store

We operate a full 30 days refund policy, where if you change your mind on any purchase you can return it to us within 30 days for a full refund. All we ask is that the watch is returned to us unworn and in original packaging.

Yes, brand new batteries are included in all watches. These are fitted at the factory by the manufacturer - your watch is ready to wear as soon as you receive it.

No. We only sell 100% brand new goods.

No. All of our watches are 100% genuine products, supplied to us directly from the manufacturer.

Yes, all of our watches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. An example picture of product packaging is listed on each product details page. We do not sell loose, unboxed watches.

Send us an email

Fields marked with an * are required


Please use the form above or call or email us at

020 3475 1769