Information

DELIVERY

We believe shopping online should be more convenient than trawling the high street. That’s why we offer our standard delivery service free for all UK and Northern Ireland deliveries, regardless of how much you spend!

Our packages will be sent to you by UPS and may require a signature upon delivery. We don’t want you to wait too long to receive your exciting purchase, and so we aim to have your order with you within 2-5 working days (Monday-Friday, excluding Bank Holidays).

NEXT DAY DELIVERY

Where items are available for immediate despatch, we can offer a next day delivery service for orders placed before 1pm. The cost of this service is £5.95 and will be added to your order total (or to your deposit payment if you’re choosing to apply for interest free credit).

INTERNATIONAL DELIVERY

At Jeweliana, we want to be able to share our great value products with you wherever you are. That’s why we offer international shipping at £9.95.

RETURNS

We are sure you’ll love your Jeweliana items, but if you’re not 100% satisfied, we are more than happy to give you a full refund or exchange. Just make sure that the product is in its original packaging, accompanied by proof of purchase and is returned unworn within 30 days.

Unfortunately we cannot accept returns of earrings. This is for hygiene reasons and doesn’t affect your statutory rights.

Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.

If you have any questions regarding your return, please contact our customer services team here.

TERMS & CONDITIONS

The following terms and conditions apply to the use of this website, Jeweliana.com. By browsing and ordering from this website, you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.

We advise you to read these terms and conditions prior to making a purchase.

CONTENT AND AMENDMENTS

We make every effort to ensure the content on this website is as accurate as possible, both in terms of prices and product descriptions. Orders will only be formally accepted if there are no material errors. We take no responsibility for colours of products not matching the colour displayed on your monitor as this is highly dependent on the colour reproduction capabilities of your screen.

We may make changes to the website at any time without notice or warning, including:

  • Changes to terms and conditions
  • Changes to promotions, offers and discounts
  • Changes to content and product information

PRICING

All the prices displayed are in Pounds Sterling and inclusive of VAT.

PLACING YOUR ORDER

We will send an email confirmation containing the details of your order once the order has been processed. This confirmation does not however act as an acceptance of your order, as that is subject to the following:

  • The product’s confirmed availability for delivery
  • The displayed information and pricing accuracy
  • Payment authorisation

Subject to order completion as per the above, we will despatch your order and send an email confirmation to let you know it has been sent for delivery. It is at this point that a contract will exist under these terms and conditions.